Ordering, Shipping, and Delivery Policy

PLEASE READ THIS ENTIRE SHIPPING POLICY BELOW BEFORE YOU PLACE YOUR ORDER. WE ALSO SUGGEST READING THE RETURN POLICY. THEIR LINKS CAN ALSO BE FOUND ON THE BOTTOM OF EACH PAGE ON THE WEBSITE.

BE ADVISED: YOU WILL BE REQUIRED TO AGREE TO OUR SHIPPING AND RETURN POLICIES BEFORE YOU CAN COMPLETE YOUR ORDER CHECK-OUT PROCESS.

SUMMARY OVERVIEW OF SHIPPING CHARGES WITHIN CONTINENTIAL USA:

Free Standard Ground shipping and tracking number (no signature confirmation) for orders TOTALING $100 and weighing 6 lbs. or less. NOTE: THIS OPTION IS NOT AVAILABLE IF YOUR ORDER CONTAINS ANY HAZMAT OR FLAMMABLE ITEMS AS NOTED IN THEIR PRODUCT DESCRIPTION.

USPS Standard Ground shipping and tracking number (no signature confirmation) for orders over $100 weighing more than 6lbs. Price is quoted at checkout. All orders under $100.00 automatically go USPS Standard ground shipping unless you select USPS Priority shipping method at checkout.

USPS Signature Confirmation with Standard Shipping and tracking number price is quoted at checkout.

USPS Priority Shipping with tracking number price is quoted at checkout.

USPS Priority Shipping with tracking number and Signature Confirmation is quoted at checkout.

Canadian/Foreign Overseas Orders:

Canadian Orders are by special arrangement only, and must be submitted and handled through Purchase Orders only. At this time we do not accept other foreign or overseas orders, or ship outside of the United States.

SHIPPING STIPULATIONS:

Delivery Times: We cannot make any delivery time guarantees once your order is packaged for shipment at our facility and delivered to the shipping carrier. Shipping deliveries have undeterminable delays due to many recent changes made in how shipments are processed and transported for deliveries, especially coast to coast.

Shipping companies have complete control over the package, and it’s means of delivery once it’s in route to you. We personally cannot affect the handling and delivery speed of the carrier from our end; therefore we are not responsible for any transit delays caused by any carrier.

During holiday periods you can expect some further delays, especially during the Christmas season so please order early, or purchase Priority Service. Always check your tracking number for delivery status through their system.

NOTE: A Priority shipping order received by us is NOT guaranteed to be processed and shipped the same day the order is received; however, it will be processed and shipped the next business day (excluding Saturdays, Sundays and holidays).

HAZMAT Shipments: We cannot ship items by air or freight that are declared by the Federal Aviation Administration as Hazardous Material Restrictions (HAZMAT). These items include alcohol-based products, aerosol products, or any materials declared to be flammable. These items will automatically
be shipped by ground service only. If your order contains 1 or more of HAZMAT products this will cause your ENTIRE order to go ground shipping.

Please be aware of this situation when ordering HAZMAT products along with non-HAZMAT products to be shipped in one shipment. We do not allow split shipments. Should you decide to split your HAZMAT order it will be considered a separate shipment and charged shipping accordingly.

SHIPPING SCHEDULE:

Orders are processed for shipping within 48 hours of receipt and go out the next business day after processing within this 48-hour time frame. This includes any Priority Shipping or FedEx shipments. Orders received after 2 PM EST on Monday through Friday are processed the following business day. Processing time does not include Saturdays, Sundays and Holidays.

Orders placed through the website on Saturday and Sunday will be processed the following business day (Monday) unless it is a designated holiday. Orders placed on holidays will be processed the following business day (excluding Saturday or Sunday).

ADDITIONAL SHIPPING INFORMATION:

Certain products do not qualify for free shipping due to their heavy weight and/or oversized dimensions of the item. These products include gallon sizes of products, makeup kits, Casualty Simulation Moulage Kits, bags and cases, etc. Such products have specific references to the additional charge for shipping listed in their product descriptions, so please be aware of that before you place an order.

Please contact orders@traumasfx.com if you wish to use your own Shipping Account for any purchases.

ORDER REQUIREMENTS:

All of the following information MUST be provided at check-out before we process your order:

Your BILLING address: it must match the address the card is issued to or the form of payment you are using.
Your shipping address if different than the billing address.
Your correct email address. All invoices and shipping notices will be sent to your email address.
Your phone contact number.
Your payment via American Express, Visa, MasterCard, Discover.

If any of this information is missing or incorrect, you will be contacted and asked to provide the correct information. If we are unable to reach you within 3 business days, your order will be automatically cancelled and refunded.

When your order is complete you will receive an email acknowledgement with your order information that confirms we received your completed order. When ready, you will also receive an additional email confirming the shipment of your order when it has been processed out to be shipped, along with a tracking number.

If you do not receive any email confirmation from us, most likely you did not provide a correct email address on the form, or the confirmation email did not make it through your spam filtering programs on your computer.

Check your spam folder if you don’t have a confirmation email in your regular email in-box within 24 hours. If you do not receive one within 24 hours please contact us immediately by email, orders@traumasfx.com , or telephone at 800-207-1681, and we will send our copy.

CREDIT CARD PAYMENT METHODS:

We accept these major credit cards: Visa, MasterCard, American Express, and Discover only.

For security reasons and customer protection from credit card fraud, we verify every order placed with us and paid for by a credit card through fraud protection software. All credit card orders MUST have a matching billing address when the order is placed, or the order is subject to immediate cancellation and refunded.

Orders that total $100 or more may be subject to additional confirmation prior to shipping the order. We reserve the right to cancel or refuse any order that does not meet the above stated criteria. Use of unauthorized credit cards or fraud attempts will automatically be reported.

If we are unable to contact you or confirm the order within 2 days of receipt, then the order will automatically be refunded in the manner in which it was paid. We appreciate your cooperation in this, and for your protection.

INCOMPLETE ORDERS OR SYSTEM CANCELLATIONS:

Internet ordering is not a 100% perfect system or exact science for any online company. There is the rare possibility that an order may not appear or be shown as cancelled by our system, even if you have a completed transaction receipt on your end. If you have placed an order with us but have not received your order in a reasonable amount of time (at least 8 days for USPS), please contact us immediately. We can verify immediately if your order was shipped and provide all the details of the shipping tracking and delivery information.

If you think your order has been cancelled or lost for some reason, or if you don’t receive a confirmation email within 24 hours or contact us immediately by email or telephone to correct the situation. Be assured you will not be charged for any cancelled or non-delivered items. We appreciate your help and understanding with these instances and endeavor to resolve them to your satisfaction. Please provide us with the following information:

The date you placed the order
Invoice number on your confirmation email
Name of person the order was shipped to
Shipping address and phone contact number

PRODUCT AVAILABILITY AND BACKORDERS:
If an item selected is temporarily out of stock at the time of your ordering session it should indicate that on the website. We make it an important priority effort to keep our stock levels current on the website so there are no customer backorders.

On occasion an item may show in stock on the website when you order but may have gone out of stock that day. We are human and try very hard to make sure our inventory on hand is current in the store. If for any reason you order and pay for an item shown in stock but it is on backorder we will immediately contact and notify you of this situation, and offer you two choices:

1) Give you an immediate refund on the out of stock/backordered item and let you know when it comes back in stock for you to reorder.

2) Keep it paid for on back order, and we will ship it to you at no extra charge when it becomes available.

P.O Box/ Military APO/FPO SHIPPING SERVICE:

Most items may be shipped to P.O. Boxes or Military APO / FPO addresses but be aware some restrictions may apply. We are sorry but we cannot ship any HAZMAT products to these addresses. Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service only.

SIGNATURE CONFIRMATION SHIPMENTS:

Please be advised that all orders going to addresses with apartment numbers, unit numbers, suite numbers, room numbers, PMB, and higher loss, mis-directed delivery, and higher theft target cities in the US: we strongly suggest the customer purchase Signature Delivery Confirmation. This is for your protection in the safe delivery and receipt of your order, and to help prevent the package becoming lost, stolen, or mis-delivered during shipment.

NOTE: We will ship to such addresses without signature confirmation, but the risk of theft, loss, mis-directed or non-delivery will be entirely the customer’s responsibility. We do not replace, or refund orders shipped that show a delivery completed confirmation receipt in these high-risk areas, but not received by the customer due to possible theft, mis-delivery, or non-delivery.

We strongly suggest Signature Delivery Confirmation for optional purchase if you feel you may have any difficulty receiving your mail, especially if it’s going to an unsecured mailbox, mail receiving desk for holding or distribution, repository, or a multi-customer group mailbox.

We also suggest that you purchase Signature Confirmation if the billing and “ship to” addresses are not the same to ensure second party receipt.

REFUSED SHIPMENTS:

If a shipment is returned to us because of a refused delivery or buyer’s change of mind we will refund your purchase price under the following conditions:

All contents have been determined to be untouched and in re-sellable condition according to our stated policy.
You will be charged a 15% restocking fee, which will be deducted before issuing a final refund.
We do not refund any shipping charges once a package has been sent out for shipping. All round trip shipping charges, including return surcharge fees, and any Free Shipping qualified purchases we paid shipping for, will also be deducted in addition to the restocking fee.

DAMAGED GOODS SHIPMENT – RETURNS/REPLACEMENTS/EXCHANGES:

All products are checked for brand new and undamaged condition when they come in from the vendor before being placed in our inventory. As perfect as we try to be in packaging product shipments securely, there are very rare occurrences when a product breaks or spills during shipping due to shipping company handling.

If your products arrive damaged or spilled, please contact us immediately for further instructions. Do not destroy or throw away either the shipping container, broken products or spilled containers, or product wrapping, or we will not be able to verify and correct the situation for you.

We will correct any reported damaged goods within 10 days ONLY after you receive your shipment from us, and under the following conditions:

You will be required to send us clear photographs of the damaged or spilled goods AND the packaging material in order to verify the condition of receipt of goods.
Once we receive the evidence, we may send you a new shipment of the same products or refund the purchase amount of the damaged products.
You may be given an RMA number to ship back to us all the damaged items should we make that decision. You will not be charged any additional shipping fees to return the damaged products shipment to us or receive an exchange shipment.

LOST, STOLEN, OR MIS-DIRECTED SHIPMENTS:

For all USPS Postal shipments, we automatically place USPS Tracking at no extra charge to ensure carrier delivery. If the package tracking shows a confirmed and time stamped delivery to the shipping address you provided, then it is legal proof we completed the shipment, and it was delivered.

We cannot be held liable or made responsible for theft, abandoned deliveries, unattended doorstep deliveries, delivery errors, customer neglect in broken/damaged or unsecured mailboxes or receptacles, or any other losses pertaining to the delivery, either by the carrier or a third party.

Any deliveries in question will be provided with proof of transit history and delivery directly from the carrier. You will need to track your package from your end or file a missing package complaint with the shipping carrier. We cannot replace packages that have been lost or stolen as a result of these delivery errors.

We cannot be held liable for theft of delivered shipments, especially to business or apartment addresses, or locations that go through secondhand mail sorting or delivery. If tracking shows your order as physically delivered in the manner stated above, and you do not receive it, you need to immediately notify your carrier and file a police report action for theft. We will provide proof of delivery for your report, but we cannot replace packages that have been lost or stolen as a result of these delivery errors.

WE STRONGLY RECOMMEND ORDERING SIGNATURE CONFIRMATION AT CHECKOUT IF YOU FEEL YOUR PACKAGE DELIVERY MAY EXPOSED TO ANY DIFFICULTIES SUCH AS THE ABOVE-MENTIONED SITUATIONS.

ABANDONED ORDERS:

Abandoned orders are those that have been processed and filled but are awaiting customer response concerning shipping or delivery issues. We make every effort to contact the customer by phone and email, with the contact information provided in the order to resolve the issues and keep a written record of these attempts.

After 3 attempts to contact and with no reply or directive from the customer, we cancel the order and it will be returned to inventory.

PLACING AN ORDER IS AN AGREEMENT TO POLICIES:

By submitting an order to TraumaSFX™ you indicate that you have read and agree to this Ordering, Shipping, and Delivery Policy, and the Terms and Conditions, Privacy Policy, and Returns and Cancellation Policy. IN ORDER TO COMPLETE THE CHECKOUT PROCESS, YOU MUST PLACE A MARK IN THE BOX THAT STATES YOU AGREE TO ALL OF OUR STORE POLICIES OR CHECK OUT CANNOT BE COMPLETED. This Ordering, Shipping, and Delivery Policy is subject to change or amendment without prior notice, and all changes and amendments will be updated on this page.

Last Updated: 1/14/26